These Terms and Conditions set out the basis on which West Ealing Removals provides removal, relocation, packing, loading, transport, storage arrangement and related services within the United Kingdom. By making a booking, paying any deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 “Company”, “we”, “our” and “us” means West Ealing Removals.
1.2 “Customer”, “you” and “your” means the person, firm or organisation who requests, books or pays for the services.
1.3 “Services” means any removal, packing, loading, unloading, lifting, transport, delivery, relocation, and any related services provided by us.
1.4 “Goods” means all items, furniture, personal effects, equipment and property which are handled, packed, carried, transported or stored in connection with the services.
1.5 “Service area” means the geographical areas within which we agree to provide services, generally covering West Ealing and surrounding districts, as well as local, regional and longer-distance moves within the United Kingdom as agreed at the time of booking.
2.1 We provide residential and commercial removal services, including packing and unpacking, loading and unloading, and the transport of goods between agreed locations within our service area and elsewhere in the UK by prior agreement.
2.2 The exact scope of your move, including addresses, access restrictions, inventory, dates, times and any additional services, will be set out in your written quotation or confirmation.
2.3 We reserve the right to decline any booking that falls outside our operational capacity, service area, or standard risk profile.
3.1 Any quotation we provide is based on the information supplied by you, including property details, access conditions, volume or list of goods, special items, timings and service requirements.
3.2 Quotations are usually provided as fixed-price estimates or hourly rates, as specified in the written quotation. Unless otherwise stated, prices exclude charges arising from parking, tolls, congestion, ferry fees, or additional access costs.
3.3 Our quotation is valid for a limited period stated in the quotation document. After this period, we may amend or withdraw the quotation.
3.4 We may adjust the price if:
a) Your requirements change, including additional items or services not previously declared.
b) Access at any address is different from that described, involves additional distance, stairs, restrictions or delay.
c) The move is delayed or extended due to your actions, third parties, or events outside our reasonable control.
d) Work is required outside agreed hours or dates.
4.1 A booking is only confirmed once you have accepted our quotation and we have acknowledged that acceptance. Acceptance may be in writing or other clear recorded form, as specified in our booking process.
4.2 We may require a deposit or advance payment to secure your booking. The amount and payment deadline will be stated in our quotation or booking confirmation.
4.3 If the deposit or any requested advance payment is not received within the specified timeframe, we may release your booking slot and offer it to other customers.
4.4 Any changes to your booking, including move date, address details or scope of work, must be notified to us as early as possible. We will try to accommodate changes but cannot guarantee availability for revised dates or times. Changes may result in revised pricing.
5.1 You are responsible for providing accurate and complete information regarding your move, including all addresses, access restrictions, parking limitations, internal layout considerations, and any items requiring special handling, such as pianos, safes, large appliances, fragile or high-value goods.
5.2 You must arrange appropriate and lawful parking for our vehicles at all relevant locations. Any parking charges, permits, penalties or fines arising from inadequate parking arrangements may be charged to you.
5.3 You must ensure that the premises at collection and delivery addresses are safe, accessible, and ready for our team to work, including the provision of keys, security codes, lifts and clear pathways.
5.4 You are responsible for properly securing and preparing your goods for transport unless you have specifically booked a packing service. This includes disconnecting appliances, defrosting freezers, draining fluids, and adequately protecting delicate items.
5.5 You must be present, or ensure that a responsible adult is present, at both collection and delivery locations to oversee the move, answer queries and sign relevant paperwork.
6.1 Unless otherwise agreed in writing, payment for our services is due as follows:
a) Any required deposit is payable by the stated deadline to confirm the booking.
b) The remaining balance is payable on or before the day of the move, and in any case before unloading at the destination, unless a different arrangement has been expressly agreed.
6.2 Accepted methods of payment and specific payment instructions will be set out in our quotation or booking confirmation.
6.3 If you fail to pay any amount due, we may:
a) Suspend or refuse to commence or continue services until payment is received.
b) Retain goods in our possession until cleared funds are received.
c) Charge reasonable costs incurred in recovering overdue amounts.
7.1 You have the right to cancel or postpone your booking, subject to any applicable charges as set out in this section.
7.2 If you cancel or postpone more than a specified number of working days before the scheduled move date, we will usually refund any deposit paid, less any reasonable administrative or planning costs incurred. The applicable notice period and any charges will be clearly stated in your quotation or booking confirmation.
7.3 If you cancel or postpone within a shorter notice period before the scheduled move date, you may be charged a percentage of the total quoted price. This reflects the likelihood that we may not be able to reallocate our vehicles and staff at short notice.
7.4 If you fail to be available or ready on the agreed date and time, or if we are unable to gain access to the premises due to circumstances within your control, we may treat this as a late cancellation and apply the relevant charges.
7.5 We reserve the right to cancel or postpone the services due to events outside our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, public emergencies or industrial action. In such cases, we will seek to rearrange the move with you as soon as reasonably possible. Our liability in such circumstances will be limited to the return of any prepayments for services not provided or re-scheduling, and we will not be liable for consequential losses arising from such delay or cancellation.
8.1 We do not accept for transport or handling the following items unless expressly agreed in writing in advance:
a) Hazardous, flammable, explosive or corrosive materials.
b) Perishable goods requiring special storage conditions.
c) Illegal items, contraband or goods obtained unlawfully.
d) Cash, securities, precious metals, jewellery, antiques, fine art or other high-value items beyond our standard liability limits.
8.2 If excluded items are presented without our knowledge, you do so entirely at your own risk. We may remove and decline to transport such items, and you may be responsible for any resulting costs, delay or damage.
9.1 We will take reasonable care in handling, packing, loading, transporting and unloading your goods. However, our liability is subject to the terms of this section and any separate written agreement.
9.2 Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited to a specified financial amount per item or per move, as set out in your quotation or booking confirmation, unless a higher level of cover has been agreed in writing and any applicable additional charges paid.
9.3 We are not liable for:
a) Pre-existing damage, wear and tear, or deterioration of goods.
b) Damage arising from inadequate packing where goods were packed by you or by a third party not instructed by us.
c) Damage to goods that are inherently fragile or unstable, including but not limited to glass, mirrors, ceramics, flat-pack furniture and items with pre-existing weakness, unless we have packed and protected them.
d) Loss of or damage to items arising from normal handling where goods have not been disclosed as fragile or of special value.
e) Loss or damage caused by fire, flood, theft, vandalism, extreme weather, or other events beyond our reasonable control, where we have taken normal precautions.
9.4 We are not liable for any indirect or consequential losses, including loss of profits, loss of income, loss of opportunity, emotional distress, or the cost of alternative accommodation or arrangements.
9.5 You are responsible for arranging any additional insurance you consider necessary for your goods, particularly where high-value items or long-distance moves are involved.
10.1 You must inspect your goods and property as soon as reasonably possible after completion of the services.
10.2 Any apparent loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within a specified time period following completion of the move, which will be stated in your quotation or booking documentation.
10.3 When reporting a potential claim, you should provide clear details, including descriptions of the goods, the nature of the damage, and supporting evidence such as photographs or receipts, where available.
10.4 We will investigate your claim and respond within a reasonable timeframe. Our liability, if any, will be determined in accordance with these Terms and Conditions and any applicable law.
11.1 We will take reasonable care to avoid damage to your property, including floors, walls, stairs, doors and fixtures, when moving goods in and out of premises.
11.2 We are not liable for minor cosmetic damage typical of removal activities, or for damage arising from moving oversized items through tight spaces where you have requested that we proceed despite our advice.
11.3 Any significant damage to property must be reported to us as soon as practicable and in accordance with the claims procedure set out above.
12.1 We operate in accordance with applicable UK waste and environmental regulations, including rules relating to the transport and disposal of household, commercial and construction waste.
12.2 We are not a licensed waste disposal site. We can only dispose of items through lawful and authorised channels and may charge additional fees for any disposal services.
12.3 You must not request us to dispose of items unlawfully, fly-tip, or leave waste in unauthorised locations. We reserve the right to refuse any request that would breach waste or environmental regulations.
12.4 If we agree to remove and dispose of goods or waste on your behalf, you warrant that you have the legal right to authorise such disposal and that the goods do not include hazardous or restricted materials unless we have expressly agreed to handle them in accordance with relevant laws.
13.1 You are responsible for informing us in advance of any access or parking restrictions at either collection or delivery address, including controlled parking zones, height or weight limits, narrow roads, low bridges or time-limited loading bays.
13.2 Any additional costs, delays or diversions caused by inadequate information regarding access or parking may result in extra charges.
13.3 If safe and lawful access cannot be provided, we may refuse to complete part or all of the service. In such circumstances, charges may still apply.
14.1 We will use reasonable efforts to adhere to agreed dates and times but cannot guarantee exact arrival or completion times, particularly where traffic, roadworks, accidents or weather conditions are involved.
14.2 We are not liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to acts of God, accidents, breakdowns, public emergencies, road closures, strikes or other industrial action.
15.1 We will collect and process personal information about you in order to provide our services, manage bookings, take payment and communicate with you.
15.2 We will handle your personal data in line with applicable UK data protection laws and use it only for legitimate business purposes, such as arranging your move, handling queries, managing accounts and meeting legal obligations.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or related to the services or these Terms and Conditions.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
17.2 No person other than you and us has any rights under these Terms and Conditions.
17.3 We may update or amend these Terms and Conditions from time to time. The version applicable to your booking is the version current at the date you confirm your booking.
By confirming a booking with West Ealing Removals or by allowing our team to commence work at your property, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
